What To Do When Your Auction Ends

As a seller, when your lot closes, there are a few steps that you are responsible for taking.

First things first, you probably want to know how much your lot closed at. You can view all invoices at your Sales Dashboard.

To access, simply select “Sales” in the My WireBids drop down selection.

Here is a full chronological listing of all existing sales and invoices that you have made as a Seller.

The invoice dashboard will show you your customer’s full contact information, as well as their winning bids and full balance due. The invoice you see here has been automatically sent to your buyer.

WireBids recommends not waiting for your Buyer to contact you! Reach out to your Buyers as soon as possible to arrange Shipping and Payment.

Contact your Buyer via phone or email listed. If you do not hear from them right away, give them 24 hours before following up, or contact sales@wirebids.com if you have concerns or reservations about the sale.

If you are charging shipping fees, you can add or edit the fee and send an updated invoice to your buyer at any time.

Here, you can also mark the item as having shipped and include any notes or tracking numbers, which will be visible to the Buyer after selecting “Save Changes”.

If you charge any crating or palletizing fees, you can use the “Edit Packaging” option as a place to add any packaging charges, separate from shipping.

What if my buyer backs out of a lot?

No one likes to cancel a sale. But, the invoice dashboard at least makes it easy to organize your sales and allows for cancellations for both your and the buyer’s records. If you have a buyer that backs out of one of the lots they purchased, removing that lot is made easy by simply selecting “Edit Lots”, and “Removing”.

Contact WireBids to let us know! We can also reach out to a Backup Bidder on the lot to see if they are still interested in the item.

Having trouble collecting?

If you are having trouble collecting payment or contacting your buyer, reach out to WireBids and we can attempt to contact the buyer on your behalf to resolve the dispute. WireBids takes nonpayments seriously, and multiple nonpayments may result in the user’s account being flagged, and possibly place their account status under review.

I got paid! Now what?

Sellers can, and are encouraged, to log any payments directly into the system by selecting “Add Payment”. This avoids confusion with your buyers and establishes better relationships with a higher level of trust because it lets buyers know that their money is being taken care of. You can log partial or full payments, as well as notes on the payments for your records.

Any time a change is recorded in the invoice dashboard, an updated invoice is sent to the user and recorded in the left hand column with a timestamp, so you always know when the buyer received an update. If you do not hear back from your buyer, or they request a new invoice, you can resend an updated invoice through the “Actions” column drop down function. An updated invoice will be sent to the Buyer with the time sent recorded in the left-hand column.

Once you have received all payments, notify WireBids so that we can send you a completed invoice.

If we do not hear from you, you will be invoiced for the Buyer’s Premium on all lots listed.

3 Benefits of Getting Verified

First things first…

What is “Verified“?

  • A Verified WireBids user has completed an additional process to demonstrate the truth of their identity with WireBids. A user can do this through the Buyer Dashboard by providing the following information:
    • A credit/debit card on file
    • A valid government issued ID.
  • Once WireBids has received this information, we will Verify the account.*


 

The 3 Benefits of Getting Verified:

  1. Wondering why you can’t get in to bid on some auctions or lots? The seller may have blocked bidding to Verified users only. Getting Verified means that you may be permitted into exclusive auctions for which you qualify.
  2. Getting Verified may indicate that you are a more trustworthy user. Other users may be more likely to consider you as a buyer or seller because they know you are a real person.
  3. Avoid disputes or getting your account flagged by having your information on file. Crazy work schedule? Unreliable phone connection? If you are having trouble organizing payment with your seller, putting a card on file may help resolve the issue by avoiding a dispute before it even happens.

* User verification does not imply that WireBids endorses or guarantees the user’s activity. It only means that the user has taken extra steps to provide identifying information to WireBids which may be shared with a seller in case of default.

How To Create a Lot Listing

We make creating a lot listing on WireBids as painless as possible with representatives available to answer your questions and help you along the process.

If you have any questions about creating your listing, email us any time at sales@wirebids.com or call us Monday through Friday from 9am-5pm, EST at (888) 229-5733.

Getting Started: In your Seller Dashboard, select “Create Lot Listing”

Set your title as the Make and Model of the equipment along with any extra features parts.

Select your listing type: a Timed Auction or a Fixed Price marketplace listing.

  • For Timed Auctions:
    • Decide whether or not to set a Reserve Price, check the box, and enter the price for approval. In some cases, reserves can dissuade buyers, resulting in lower prices. Set reserves with care and WireBids will contact you in case of denial or revision.
    • Disregard Auction Start/End Time. This will automatically update when the Auction goes live to bidders.

Set your Categories: where you want your listing to appear on the site when bidders search for lots in our Marketplace.

Lot Location: This should be pre-loaded with your listed address.

Payment: Set your preferred payment due date and what payment types you accept.

Restrictions: Who is allowed to place bids on your lot. Generally we set this as “No registration required” for US Buyers, and “Require manual approval for all users” for International Buyers. This means that you can approve of deny international bidders depending on if you do or do not have the ability to ship to these users.

Lot Description: Items with quality descriptions garner higher bids
Include as much of the following as possible, where applicable:

  • Serial Number
  • Impressions/Copy Count/Meter Count
  • Year Manufactured
  • Original Retail Price/MSRP
  • Condition
  • Repairs needed/Service history
  • Accessories Included
  • Any Specifications (often found on the manufacturer’s website)
  • Electrical Requirements
  • Dimensions

Seller’s Terms: This is your opportunity to list any specific terms or conditions of sale for the buyer. Are the items sold as is? Are all sales final? Do you charge a fee for credit cards? Is there a time frame for which items have to be removed? All of these are valid points to consider when creating your seller’s terms.

Shipping Information: Set your policies for shipping items. Do you offer crating/loading/palletizing? Is there a charge? Forklift or loading dock access? Will you offer loading assistance? Do you offer international shipping, or are there additional fees?

Inventory ID: This is for your own use, if you have multiple items or run a warehouse, it is a way to keep track of your inventory and ensure you are selling the correct piece of equipment.

Video: Videos are optional, but creating a short video to showcase your equipment is appealing to buyers and eases anxiety of making a large purchase of used equipment online. Either insert a direct video link here, or email a file of the video to sales@wirebids.com and we will upload it for you.

Select “Save And Add Photos” when you are satisfied with your listing.

Note: At this point, once these answers are submitted, you can go back in to edit your lot listing at
https://www.wirebids.com/lots/my by selecting “Edit” under the Action column until the day before the auction launches. After this point, you must email any revisions to sales@wirebids.com. When you send in revisions, please include the lot number.

Upload photos on the next screen and select “Submit” when done.
For information on what photos to include, see our post with 4 Tips for Better Photos.

Alert WireBids when you are finished uploading your lots. We will then add them to our Combined Auction and follow up with any questions. You will be invited to confirm your listing before auction launch.

4 Easy Tips For Better Photos and Higher Bids – And Why Does It Matter?

Some might argue that photos are the most important thing to a lot listing. Ever hear the phrase “People only retain 10% of what they read”? While it may not be based in absolute fact, people absorb much more information from images than they do from descriptions.

In our auctions, photos are the largest driver of revenue for our sellers. In one extreme case, a lot with 48 good quality photographs sold for $13,000.00 more than the exact same piece of equipment with only 3 general photos.

So, What Makes a Good Photograph?

  1. Clarity. Take crisp, clear, photos. Hold your camera steady and take a few shots of the same angle – just in case one comes out blurry. A blurry photograph will automatically make the buyer associate it with something unprofessional or cheap, and may cost you money. The biggest reasons that photos come out blurry are:
    • Camera Shake
    • Missed Focus (if you have a camera with auto-focus, give it a moment to adjust before snapping away)
    • Air Quality (if you are photographing in a warehouse, is there a lot of dust in the air? Try taking photos in the morning before things get unsettled throughout the day)
    • Subject is too far away
    • Light Quality (another reason why morning photos are great!)
  2. Lighting. Sure, lighting can affect how blurry photos come out, but you also want to make sure that your photos are bright enough without being too bright. Equipment can have a lot of small details that are hard for bidders to note. You know your photos have good lighting if you can see these details clearly.
  3. Get images of the Serial Number or Make/Model plate if possible. This will increase your authenticity and credibility with buyers, and allows them to do further research before buying. It may also allow you to have repeat buyers in the future!
  4. Take a lot! Take as many photos as possible – from every angle and detail. Avoid uploading multiple photos from the exact same angle, but get close up images of details or areas that could be easily damaged.

5 Things to Know About Fixed Price Listings

  1. Fixed Priced items are items available through the WireBids marketplace. Fixed priced listings mean that Untitled-2you can purchase the equipment you need whenever  you need it! No more waiting for auctions to end. 

  2. That means that you can make an offer or buy now, directly through the website. If you make an offer, that means that it is up to the seller to accept or reject your offer!

  3. Fixed Price listings are up for longer than auctions are. That means that they have more time to get the offer you want as a seller, or make the offer you want as a buyer.

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  4. Combined auctions can be unpredictable. Sometimes putting an item into a combined auction is like putting a tomato in a fruit salad; technically a tomato is a fruit, but that doesn’t mean that it tastes good with other fruits (or that other fruits taste good with it!). A fixed price listing means that the seller does not have to worry about how the other items in the auction may, or may not, impact the value of their listing. We recommend fixed priced listings for items where the seller knows the value of the item, or cannot wait for the next combined auction to launch to list the item.

  5. Closing a fixed priced listing is exactly the same process as in an auction! The buyer receives their invoice, contacts the seller, and arranges payment and shipping.